Frequently Asked Questions
How do I get a shipping quote?
If shipping isn't already included in the price of the animal, please feel free to reach out to us by navigating to the contact tab. From here there will be avenues provided to contact us via phone call or email. Also feel free to contact us via our Platinum Morphs Facebook page.
How long will it take to ship my Ball Python?
We ship Mondays - Wednesdays for Tuesday - Thursday arrival dates. The physical shipping process is extremely quick. We tend ship FedEx Priority to ensure that the snake isn't in the shipping package for an extended time period. We can be flexible on the Overnight shipping options of a package as long as someone will be available at the time of arrival or if the package is instructed to be held at the hub. We will be less likely to want to use the latest shipping method during the colder months of the year.
When Will my Ball Python Arrive?
FedEx Overnight Shipping Options - FedEx First Overnight® by 8, 8:30, 9 or 10 a.m. the next business day; FedEx Priority Overnight® by 10:30 a.m. the next business day; and FedEx Standard Overnight® by 3 p.m. the next business day.
Feeding and Husbandry
Does Platinum Morphs feed live or frozen thawed prey items?
The majority of our ball pythons are offered live rodents as prey items. While most feed on rats, some that could exhibit finicky feeding habits may be offered mice or African soft furred rats. Any animals can be switched from live to frozen thawed prey items upon request before shipment.
Why will my ball python not eat?
Ball Pythons can be know as finicky eater from time to time. This means that they won't always readily take prey items. There are Three common circumstances which may result in a ball python refusing food.
The first and most common occurrence that can affect owners of newly acquired ball pythons is when their ball python refuses its first few meal attempts. Ball pythons are commonly put through a good amount of stress and commotion during the earliest stages of their life and the setup in their first enclosure. Sometimes it is best to let them properly settle into their new home before offering them food. We usually recommend a time frame between 1-3 weeks. We know it can be difficult after just acquiring a new pet, but this time frame should include an optimal enclosure with plenty of hiding spaces and minimal handling. Ball Pythons may not have emotions similar to cats or dogs, but you will be able to tell when they become more comfortable with you.
The second circumstance is the most natural of the three. During breeding season, breeder males often times go off feed when in heavy breeding cycles. Females that have been successfully bred will go off feed when they become gravid, or egg bound. Nothing to worry about but be ready for eggs!
The last occurrence is the most un-natural process which can cause headaches in ball python keepers and breeders alike. Ball pythons have a tendency to go without food for several months all the way up to and sometimes even exceeding a full year without touching a single prey item. Some of the longest ones we have seen go without feed have been nearly 14 months, but the cycle typically lasts closer to 4-6 months on average.This happens quite frequently in sub adult to adult sized ball pythons. We can speculate that there are a few logical reasons why they may go off feed for such a prolonged time period. Ball pythons have a remarkably slow metabolism so over feeding or "power feeding" could very well be one reason that sparks prolonged non feeding periods. Another we have experienced quite frequently is when females around the 800-1200 gram range decide to shut off right before breeding season. Our best guess is that these females need time more time to reach sexual maturity and these girls prolong weight gain to avoid obsessive breeding from males that are ready to breed. If experiencing a prolonged period of missed meals and an excess loss in body weight, seek Veterinary assistance as soon as possible.
What is the best way to house my ball python?
Please see our husbandry page.